1. Information we collect
We may collect personal information including:

• Your name

• Company or organisation

• Phone number

• Email address

• Pickup, delivery or disposal locations

• Project and site-access information

• Material and cartage requirements

• Documents, photographs or reports you upload

• Records of your enquiries and communications with us

• Basic website usage and technical information

Please only upload documents or images relevant to your enquiry and avoid including unnecessary personal or sensitive information.

2. How we collect information
We may collect information when you:

• Submit a contact, quote or fleet enquiry form

• Upload documents or photographs

• Contact us by phone or email

• Communicate with us about a proposed or current job

• Use or interact with this website

Some technical information may also be collected automatically through cookies, analytics and the website platform.

3. How we use your information
We may use your information to:

• Assess your cartage requirements

• Recommend a suitable vehicle arrangement

• Confirm pricing, availability and scheduling

• Respond to enquiries

• Prepare quotes and coordinate requested services

• Maintain operational, invoicing and business records

• Improve our website and customer service

• Meet applicable legal, regulatory, safety and record-keeping requirements

We will not sell or rent your personal information.

4. Disclosure of information
We may disclose relevant information to:

• Employees, drivers and authorised representatives of Lonsdale Transport

• Contractors or service providers assisting with the requested work

• Material suppliers or receiving facilities where required for the job

• Website, hosting, email, storage, accounting or technology providers

• Government agencies, regulators or other parties where required or authorised by law

We only disclose information where reasonably necessary for the relevant purpose.

5. Website forms and uploaded documents
Information submitted through this website may be processed and stored by Wix and other technology providers used to operate the website and manage enquiries.
These providers may process or store information using systems located outside Australia. Their handling of information is also governed by their own privacy and security practices.
Although reasonable steps are taken to protect submitted information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Cookies and website analytics
This website may use cookies and similar technologies to:

• Enable website functionality

• Understand how visitors use the website

• Monitor website performance

• Improve the visitor experience

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

7. Storage and security
We take reasonable steps to protect personal information against misuse, loss, interference and unauthorised access, modification or disclosure.
Information may be stored within website systems, email accounts, cloud services and business records. Access is limited to people who require the information for legitimate business purposes.
Information is retained only for as long as reasonably required for operational, legal, accounting or record-keeping purposes. When no longer required, it may be securely deleted or de-identified.

8. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.

9. Privacy enquiries or complaints
If you have a question or concern about how your information has been handled, please contact us.
We will review your enquiry and respond within a reasonable timeframe.

10. Changes to this policy
We may update this Privacy Policy when our practices, services or legal requirements change. The current version will be published on this website with its effective date.